Refund Policy
A legal disclaimer
The information provided in these Terms and Conditions is for general informational purposes only and does not constitute legal advice. By using this site or engaging services, you acknowledge and agree to the terms outlined below. If you have specific legal questions, please consult with a qualified legal professional.
Service Cancellation and Refund Policy
At OkiCore Solutions, I understand that project needs and priorities can change. My goal is to maintain a working relationship built on mutual respect, flexibility, and accountability.
Cancellations Before Work Begins:
If a client cancels a scheduled service 48 hours or more before work begins, a full refund will be issued with no penalty. Cancellations made within 24 to 48 hours of the scheduled start may be eligible for a 75% refund. Cancellations made less than 24 hours before work begins may be eligible for a 50% refund, depending on preparation and commitments already made. Cancellations After Work Has Started:
If services are canceled after work has commenced, I will calculate the percentage of work completed and refund the remaining balance, excluding time already spent, administrative costs, or third-party fees incurred.
Client Satisfaction Guarantee:
If you are genuinely dissatisfied with the quality or outcome of a service, I encourage open discussion. I will work with you to find a fair solution - whether it's a partial refund, revision of the work, or rescheduling at no additional cost, depending on the nature of the concern.